Subject: English Language Test - Abhishek Paul
From: Abhishek Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Oct 2022 12:42:30 -0400

Foreign Language
Screening Test

Name

Abhishek
Paul    /  (+91) 7668076620    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings!!

As we can check that your order was shipped by us and handed over to courier
company same day of the order placement.

The courier tried to deliver the order to you but unfortunately your address was
wrong due to which the courier was unable to deliver the order.

We apologize for the inconvenience and request you to kindly provide the correct
address so that we can deliver the order to you.

You can revert back to this email for further assistance.

Thanks & regards

Xyz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Greetings!!.

We are sorry that, our team had installed

Your T. V. and while working some scratches came on your cabinet.

We are sorry for our team. I  will check

and tell you what I can do for you according to our policy.

Sir/madam we can replace your cabinet and provide you good one.

For any further quarries you can revert me an email for your assistance.

Have a good day.

Thanks & regards.

Xyz