Subject: English Language Test - Prabhat Pandey
From: Prabhat Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Oct 2022 11:27:53 -0400

| | Foreign Language Screening Test

Name | Prabhat Pandey    /  (+91) 9369267744    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Unfortunately, your package has been delayed due to wrong address issue. We Sincerely apologize for any inconvenience this may caused you. Stay tuned for updates on your order tracking page and call to our customer service team if you have any other queries.

Best,
Prabhat

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out,
Satisfying our customers is very important to us and I'm sorry our product didn't meet your expectations.
I fully respect and can only apologize for any problems you experienced.
We've taken your replacement request, and you should expect to see this in about 3 to 5 business days.
If you have any other questions or concerns,
Just reply to this email,
I'll be here to help you in any way I can.

Best,
Prabhat

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