Subject: English Language Test - Gaurav Gowali
From: Gaurav Gowali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 15:32:40 -0400

Foreign Language
Screening Test

Name

Gaurav
Gowali    /  (91) 9773695887    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thank you sir/man for your feedback, dear customer your address
as per the courier does not match with your real address , you can contact your
courier company and check your delivery status or you can reply your correct
address on our official email address

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello sir, thank you Mr Abdul for contacting us.
We have raised a replacement request for your TV Cabinet, we will contact with
again regarding your replacement request shortly , thanks for chatting with us
.we hope our assistance helped with your issues.