Subject: English Language Test - Harshik Saxena
From: Harshik Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 05:30:06 -0400

| | Foreign Language Screening Test

Name | Harshik Saxena    /  (201014) 8851345877    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir,

As per your request to check the status of your order we regret to inform you that the address you've put up was not up to the mark and the delivery agent couldn't trace you. I request you to update your address or reorder with updated address so that we can deliver happiness at your doorstep as soon as possible.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We got your request of the unit to be replaced but as per our policies there is no return or replacement after 7 days of delivery. Write back to us with detailed information and proof, if our team is at fault well

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