Subject: English Language Test - Ayush Raj
From: Ayush Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 05:17:14 -0400

Foreign Language
Screening Test

Name

Ayush Raj
/  (+91) 9113732321    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thankyou for contacting  babyshop.com

Here I'm Ayush Raj customer service executive,   you are
our precious customer,  After receiveing your email I am looking deeply
toward your issue, after

analysing the issue , I found your shipping address is wrong so our delivery
partner is not able to find this address, so your hand bag is not able to
delivered on time. kindly give me your correct current address, so I will put
the correct address and try to connect with our delivery partner for delivery
the product on time

Once again very thanking you to contact with us,
Have a great day to you, Bye

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Thanking you for contacting babyshop.com, Here I am Ayush Raj
customer service executive.After reviewing your email, I see your query, And
analysing deeply your issue. And contact with our team members who is going for
installation, He said  Due to heavy transportation, the tv cabinet is
scratched, after receiving your mail, I informed to our team members , He will
reached at your home, and Try to solve your problem, if it is possible then we
will change the cabinet. or It will repair. Once this issue is solved then our
customer service executive reach to you for feedback.

Once again thanking you for
contacting babayshop.com Have a great day to you Bye.