Subject: English Language Test - Zai haq
From: Zai haq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 04:49:37 -0400

| | Foreign Language Screening Test

Name | Zai haq    /  (+91) 6006296346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I just saw your order status hasn't changed. The courier tried to deliver the handbag to your address on but they couldn't find you. I can see you've provided a different address in your order details. Will you be able to update the address so that we can deliver your order or resend? We're sorry for this inconvenience.
Thanks and regards
Team xyz store

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul, thank you for contacting Homebox. We understand your concern about the scratches on your TV cabinet. I would be happy to look into this on your behalf. If you write down model number of cabinet you purchased I'll have our service department look at it, and they will contact you to schedule a time when they can come out. Please let me know if there's anything else I can do for you in the meantime. Thank you for shopping Homebox!
Regards
zai from Team homebox

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