Subject: English Language Test - PAVAN KALYAN GALISETTI
From: PAVAN KALYAN GALISETTI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 04:27:37 -0400

| | Foreign Language Screening Test

Name | PAVAN KALYAN GALISETTI     /  (+91) 9949914540    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We wanted to say thank you for your recent order and let you know that upon checking your order status the courier service is trying to deliver your order but because of the address that you were given was wrong our delivery executive cannot able to deliver your order on time.so kindly provide your right address so that I can update the address and you can have your order within 1 day.

Thank you for contacting us.your satisfaction is most important to our company.

Sincerely,
Pavan Kalyan.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I'm sorry to hear that you got a TV cabinet with scratches .I understand your concern and have notified the appropriate department of this mistake.

We would like to make this right by sending you the replacement with new TV cabinet .

Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.

Sincerely,
Pavan Kalyan.

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