Subject: Arabic Language Test - Mirza Zeeshan Beg
From: Mirza Zeeshan Beg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 04:12:59 -0400

Foreign Language
Screening Test

Name

Mirza
Zeeshan Beg     /  (91) 896 011 9794
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To: XYZ

From: XYZZZ

Sub: Reply to non-delivery of the order. Respected Mam/Sir

This email is in response to the email recieved by you on 00/00/00

This email is regarding order number XYZ which was supposed to have reached you
by now. Unfortunately, the courier company could not carry on with the required
process as the address was wrong. I would be grateful to you if you could send
us the correct address with two telephone numbers as to the person who we can
contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is XYZ and providing him with your exact location or going to the courier
company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
Abdul

From: XYZZZ

Sub: Reply regarding complain of product

This email is in response to the email received by you

Dear Abdul,

First of all  thank you for the  shopping on our website. Now
let's talk about your complaint regarding TV scratches.

I can tell you properly that as per our terms and condition every buyer should
have satisfied himself or with his product at the time of installment when our
installment team is present  over there. But after our team left the
customer's home then there were   no responsibilities applicable on
the company or companies installment team.

So you have to contact our service center if there was some service issues on
the product.

Thank you,

XYZ