Subject: English Language Test - Amom Bipin Singh
From: Amom Bipin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 04:04:27 -0400

| | Foreign Language Screening Test

Name | Amom Bipin Singh    /  (+91) 7628816550    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am

This is the mail regarding your information. We are sorry for the inconvenience that you faced. Thats not what we you to face.
As from out site we are sorry, that the address we provide at the courrier was wrong. And we have changed the address to the correct one.
I think this mail help you some. We won't make this kind of mistake in the future.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

This is the mail regarding your complaint for scratch. We are so sorry for this kind of thing and we won't do in the near future.
As per your mail you have bought TV cabinet and it has a lot scratch after installing. So for this we need some images of the scratches. After that we will try to fix your issues.
I hope this mail help you some. Thanks for the mail.

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