Subject: English Language Test - Aman Sharma
From: Aman Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 02:47:54 -0400

| | Foreign Language Screening Test

Name | Aman Sharma    /  (*91) 7983217150    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
support team

As you ordered the hand bag from our website and our courier person reached at shipping address but they found the adress was wrong so pls share your updated address so we can delivered your order as soon as possible.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Support team
I am really sorry for all the trouble you are facing with our product. Our installed team reached to your house and change the product.
Thank you

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