Subject: Arabic Language Test - Nisam R S
From: Nisam R S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Oct 2022 04:59:06 -0400

| | Foreign Language Screening Test

Name | Nisam R S    /  (091) 8893675005    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from Livesaleman,

We received your query about your order that's not delivered to your address. We checked the status of the order, it shows that our delivery partner tried to deliver the product to the given address.  It seems like the address is wrong. Please check the address you have given which is mentioned below.
feel free to contact us for any further assistance. .
Thank you.

مرحبا،
حصلنا استفسار منك بشأن طلب شراء منا لم يتم تسليمه في عنوانكم. قد فحصنا التفاصيل عن طلبك، أن عامل توصيل قد حاول لتوصيل المنتج إلى عنوانكم المتاح. يبدو أن العنوان المقدم ليس صحيح. ممكن يرجى الإطلاع على العنوان المقدم منك الذي ذكرتها هنا.
لا ترددو في الاتصال معنا لأي استفسارات أخرى
شكرا

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for contacting us.
Our team are professionally trained to provide you the best service. We will check the team regarding your concern. We will definitely take your  concern in serious and correct if any mistakes happened from our side.

شكرا على الاتصال بنا .
أن عمالنا مدبريين تدريبا مهنيا أن نقدم لكم أحسن الخدمات. سنفحص عن عن اهتمامك. نأخذ طلبك على محمل الجد ونصحح إذا هناك أي صعوبات من قبلنا.
فلا ترددرو في الاتصال معنا لأي استفسارات أخرى
شكرا

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