Subject: Chinese Language Test - Syed Fouzan
From: Syed Fouzan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 21:16:31 -0400

Foreign Language
Screening Test

Name

Syed
Fouzan    /  (+91) 8971513324
/ [email-masked]

Whats your first language

Chinese

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Subject:
Request for resending Address

Hello Syed,

This is to inform to you that the hand bag you ordered was packed and handed
over to the courier company same day.

But the address you have mentioned was wrong as per the courier service so we
kindly request you to mail us the address.

Thank you.

Sincerely,

Abdul

The Homebox.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject:
Request for resending Address

Hello Abdul,

We feel sorry to hear that, We sincerely apologize for the inconvenience
caused.

We can exchange the product. we request you hand over the damaged product to the
delivery executive and collect the new one

Thank you.

Sincerely,

Syed

The Homebox.