Subject: Arabic Language Test - Duaa Ali
From: Duaa Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 08:03:23 -0400

Foreign Language
Screening Test

Name

Duaa Ali
/  (+91) 8488070985    / [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for choosing our company, we are pleased to have you with us

Unfortunately, your provided address is wrong, so we were not able to approach
you. Therefore, kindly send us your correct address so that we can resend the
order again to you.

Again, we're sorry for the inconvenience,

Thank you for contacting us

Customer service

عزيزي العميل

شكرا لاختيار شركتنا ويسرنا تواجدك معنا

نتأسف لعدم تمكننا من تسليم طلبك وذلك لان
عنوانك خاطئ

اتمنى ان ترسل لنا عنوانك الصحيح لكي نعيد
إرسال الطلب من جديد الى عنوانك الصحيح

لا تتردد بالتواصل معنا في المستقبل

شكرا لتواصلك معنا

خدمة العملاء

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for choosing our company and choosing our products

We are sorry that you went through this situation, kindly send more information
about the issue (such as pictures or short video) so that we can solve this
problem as soon as possible.

Thank you for your patience and communication with us and we are glad to have
you with us

Thanks, and regards

Homebox Team

عزيزي العميل

شكرا لاختيارك شركتنا واختيار منتجاتنا

نتأسف لتعرضك لهذه المشكلة ونتمنى ألا يتكرر
هذا مرة أخرى

ارجو ان ترسل لنا التفاصيل كاملة مع الصور
لكي نعمل على حل هذه المشكلة بأسرع ما يمكن

وشكرا على تواصلك معنا ولا تترد بالتواصل
معنا في المستقبل

مع فائق التحيات

Homebox فريق