Subject: English Language Test - Sonali Devi
From: Sonali Devi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 05:13:49 -0400

Foreign Language
Screening Test

Name

Sonali
Devi    /  (91) 7290878853    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer.

Greetings from babyshop!

Thanks for contacting us. This mail is regarding the order number
DFT57098754321. Be rest assured we are here to help you.

We regret to inform you that our courier part is facing issues in delivering
your order as the address is incorrect. We would request you to please share
your correct address and an alternate mobile number so that we can forward the
same to our relevant team.

We will try our best to deliver your order as soon as possible.

Thank you for your patience and understanding.

Regards

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Thank you for your response. We will surely help you out.

We are really sorry that you are dissatisfied with the product delivered to you.
Kindly consider this incident as an exception of our services.

You may raise a return/ replacement request via my order section. Kindly raise a
return for the defective product and team will get back to you soon.

Thanks you for understanding.

Team

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