Subject: English Language Test - Gautam Kukreja
From: Gautam Kukreja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 04:26:52 -0400

| | Foreign Language Screening Test

Name | Gautam Kukreja    /  (+91) 9306016454    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir / Mam we tried to reach at your location  to give you / yours ordered # Handbag unfortunately our delivery boy is unable to find your location and contact u.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

However, customers aren’t likely to trust an online retailer that doesn’t offer an easy way to return purchases that don’t fit, arrive damaged or just aren’t quite what they expected.

55% of shoppers say they choose not to shop with retailers whose return policies aren’t flexible enough. And in another report, 49% said they actively check a store’s return policy before buying.

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