Subject: English Language Test - RAJAT GUPTA
From: RAJAT GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 02:38:54 -0400

Foreign Language
Screening Test

Name

RAJAT
GUPTA    /  (+91) 8433001274    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Subject: Shipped order

Dear {recipient name},

I am writing to inform you that one of your orders has been shipped. The order
number is {order number}. I have attached a tracking link for the shipment
below.

The order was picked up by our courier service and handed over to them according
to the address you had provided on the site. However, they were unable to
deliver it. The address as per the courier was wrong.

Please update your address on your account with us so that this does not happen
in future, and rest assured that we will make sure all orders are delivered as
soon as possible!

Thank you for your understanding and cooperation.

Sincerely,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject:
Cabinet Returned

Hi Homebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this
morning in my house. After your team left I notice that the cabinet has too many
scratches on it. I want the unit to be returned and replaced with a new one.

Please confirm receipt of this email and let me know when the replacement
cabinet will be delivered to my house. Thanks for your time and
understanding!