Subject: English Language Test - ASHUTOSH Gupta
From: ASHUTOSH Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 02:38:48 -0400

| | Foreign Language Screening Test

Name | ASHUTOSH Gupta    /  (462010) 09981451434    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I understand your concern and sorry for your inconvenience Our courier tried to deliver the order to your door step but The Address you have provided was wrong.So we are unable to deliver your order.
Thankyou
Reagards
Ashutosh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I understand your concern So Sorry for your inconvenience we understand that you have recived a used product  we will raised the complain to investigate your case i request you to please wait for furthur proceeding
Thankyou
Regards
ashutosh

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