Subject: English Language Test - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 02:09:46 -0400

| | Foreign Language Screening Test

Name | Prashant Kumar    /  (91) 6399069614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Customer Service

10 Response Templates for Tricky Customer Service Emails

Written By Mathew Patterson
December 19, 2019

Illustration by Bronwyn Gruet
Illustration by Bronwyn Gruet
Even when you’re a highly skilled customer support professional who’s capable of holding friendly, nuanced, and helpful conversations with your customers, some conversations can get pretty tricky. What’s the best way to tell someone they can’t have a refund or that you can’t let themmog in to an account they claim to our

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Customer Service

10 Response Templates for Tricky Customer Service Emails

Written By Mathew Patterson
December 19, 2019

Illustration by Bronwyn Gruet
Illustration by Bronwyn Gruet
Even when you’re a highly skilled customer support professional who’s capable of holding friendly, nuanced, and helpful conversations with your customers, some conversations can get pretty tricky. What’s the best way to tell someone they can’t have a refund or that you can’t let them log in to an account they claim to own?

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