Subject: Arabic Language Test - Syed Nadim Hossain
From: Syed Nadim Hossain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Oct 2022 10:59:15 -0400

Foreign Language
Screening Test

Name

Syed Nadim
Hossain    /  (+91) 9557164360
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer

Thanks for shopping with us.

We sencerly apologize for the inconveniences caused.

As I understood you didn't receive the product,

Please give me your full address like street name and building no and house no
etc so we can help you out

Regards

عميلنا العزيز!

مرحبا بك

شكرا للتسوق معنا

نعتذر على الإزعاج الذي أصابك

كما فهمت ان حضرتك لم تستلم المبيع بعد ،

من فضلك أعطني عنوانك الكامل مثل اسم الشارع ،
رقم المبنى ، ورقم المنزل حتى نتمكن من
مساعدتك

مع تحياتي

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Thanks for shopping with us.

We sincerely apologize for the inconveniences caused.

As i understood you have noticed scratch on the TV unit after that assembly

In order to rectify it we need some more information like order ID amd pictures
of the product or short video clip so we can help you out.

Regards.

عميلنا العزيز ! مرحبا بك

شكرا للتسوق معنا

نعتذر على الإزعاج الذي أصابك

كما فهمت أن حضرتك وجدت خدشا و نقصا
بالتلفزيون بعد التسلم

من أجل تصحيحه نحتاج إلى مزيد من المعلومات
مثل معرف الطلب، وصور المنتج أو مقطع فيديو
حتى نتمكن من مساعدتك.

مع تحياتي