Subject: English Language Test - Safvan M
From: Safvan M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Oct 2022 01:54:38 -0400

| | Foreign Language Screening Test

Name | Safvan M    /  (91) 8129102606    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

We are extremely sorry for the inconveniences caused to you. We have already taken the action in order to place your order at your location. Unfortunately the address you provided was wrong. As per the courier company they are unable to find the address. We request you to give the correct address and we will dispatch the order as soon as possible. Please accept our apology for the delay.

Best regards
www. Babayshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

We are extremely sorry for the inconveniences caused to you. We have all set to help you at any time. Regarding your complaint we have sent a technician to your home. He will do the necessary things in order to fix the issue. If there are problems after that we will replace your order for sure Please accept our apology for the delay.

Best regards
www. Babayshop.com

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