Subject: Arabic Language Test - Heba Ben
From: Heba Ben <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 13:25:14 -0400

| | Foreign Language Screening Test

Name | Heba Ben    /  (+91) 9911587911    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir/madam,
Regarding the status of your order number... We would like to inform you that our courier tried to deliver the order to your prescribed address but he failed cause the given address was wrong, so please resend us the address via email or by calling our customer service phone number.... We are very sorry for the inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon Mr. Abdul,
We have received your email regarding the replacement of tv cabinet purchased from our company due to scratches observed on it after being installed.
We do apologise for the defected item and we assure you that we will try to solve this problem soon therefore our customer service will call you soon on your given number to further discuss your requirements.

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