Subject: English Language Test - Sarthak Tayal
From: Sarthak Tayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 02:36:50 -0400

| | Foreign Language Screening Test

Name | Sarthak Tayal    /  (+91) 9634496459    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii ,
I hope you are doing well.

We feel regret to inform you that due to the wrong address printed on the courier the delivery boy was not able to find your correct address.

It is my request you please send me your correct address so that the delivery boy can reach out to you

Thanks

Sarthak Tayal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii,

We are very sorry for the inconvinience you were facing from our side.
I will forward your query to the concern department and the issue will be resolved within 24 hours

It is my request you please give us 24 hours to solve this issue.

Thanks and Regards

Sarthak Tayal

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