Subject: English Language Test - farzan saifi
From: farzan saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 12:12:40 -0400

| | Foreign Language Screening Test

Name | farzan saifi    /  (9557836193) 9557836193    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Name],
I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.
I've tracked your package via the U.S. Postal Service, and it's currently listed as [status]. If you'd like to keep track of your package's status, you can visit this link: [link]
Please contact me directly if your package has not arrived by [date] by responding to this message. Alternatively, you can call me directly at 1-234-567-8910.
Once again, I sincerely apologize for the inconvenience.
Best,
Farzan saifi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
I am sorry to learn that you were on hold with our customer service department. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issue you're facing with our product,.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.
Farzan saifi
Customer Service Director

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