Subject: English Language Test - Mohd Hanzallah
From: Mohd Hanzallah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 11:01:49 -0400

| | Foreign Language Screening Test

Name | Mohd Hanzallah     /  (91) 9454131919    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer X.                                          Sorry  for inconvenience  ,we have  noted  the unusual  delay  and same  had been  informed  to  courier  co.  And response  from  them  has been  attached  to this email.you can call  on this number  to contact  courier company and update the  address .
with  best regards  CCE

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
you are our valued customer and your inconvenience matters to us , please send the details and pictures of scratched part of TV cabinet,  we will assess and take appropriate action as per our policies regarding returns and replacement.
Thanks and best regards CCE team

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