Subject: English Language Test - Jaskiran kaur
From: Jaskiran kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 09:12:32 -0400

Foreign Language
Screening Test

Name

Jaskiran
kaur    /  (91) 7217734201    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Respected Sir/ Madam

We tried to reach at your location to give you yours ordered #handbag
.Unfortunately our delivery partner is unable to find your location and he was
tried to connect with you but your number was unresponsive.

Kindly update your delivery location again and call on 9 to pick your order.

Extreamly sorry for hassle which you have face.

Thanks a lot

Regards,

Jaskiran

Customer care specialist.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Respected
sir,

I received your concern and extreamly sorry for the inconvenience which you have
faced and I understand your issue truly you that cabinet has too many scratches
on it.

According to your concern once order is delivered we are not able to refund or
provide you a replacement after 7 days.

I hope you understand and coperate with us.