Subject: English Language Test - Afjal Khan
From: Afjal Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 08:59:02 -0400

Foreign Language
Screening Test

Name

Afjal
Khan    /  (7466) 859863    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Sorry for inconvenience , But don't worry i will try my level best to
provide the best resolution of qurey to you .

As per courier partners tried to deliver your product but due to wrong address ,
your product couldn't be delivered .

So i will contact with courier to know your order and you will be informed via
your registrated email address.

Thanks & regards,

Afjal khan

Company Name- XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Sorry for inconvenience,But don't worry i will help .

As i have checked(as per return policy) i have refund option for you and that
you can receive upto 3 to 5 business days.

Thanks & regards,

Afjal khan

Company name- XYZ