Subject: English Language Test - Ahmad Murtaza
From: Ahmad Murtaza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 08:54:47 -0400

Foreign Language
Screening Test

Name

Ahmad
Murtaza    /  (91) 9997998554    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Mr. /Ms. xxxxx,

We feel sorry to Inform
you that your hand bag is delivered back to us as our courier service partner
informed us that there is an issue with the address that you provided us.

We are sorry to not inform you the same information earlier and we would love to
re-initiate the same order for you after you help us with another address.

If there is anything else we can do for you then please let us know, We would
love to help you again.

Thank you For Contacting Baby-Shop.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi,

Mr. Abdul, We are extremely sorry that you had to face such a issue.

As per your Request, We are initiating replacement for your TV Cabinet and we
will make sure that you will not face any issue ever again from our side.

We will contact you again as soon as possible regarding the further replacement
process.

Thank You for contacting Homebox.