Subject: English Language Test - Subham Lakhanpal
From: Subham Lakhanpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 08:50:34 -0400

| | Foreign Language Screening Test

Name | Subham Lakhanpal    /  (+91) 7807500165    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for shopping with us.
I apologise for the inconvenience, As I can see there the courier boy tried to deliver your courier but the address provided by you in incorrect. Could you please confirm me the address.
Ok as I can see here the address is incorrect.
You can please cancel this order and order again with correct address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience.
As I can see here your product is in the replacement period, so I can make a request for replacement on your behalf. Message of replacement has been sent to you. Now you can track the status of the courier.
Thank you for shopping with us.
Have a nice day !

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