Subject: English Language Test - RAJAT GUPTA
From: RAJAT GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 05:58:29 -0400

| | Foreign Language Screening Test

Name | RAJAT GUPTA    /  (+91) 8433001274    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Order confirmation

Hi,

This is {first name} from the customer service team of {company name}.

We just wanted to inform you that your order has been shipped and handed over to the courier company. The courier tried to deliver the order, but could not find your address. We have reached out to them and they will contact you soon. In case they can't reach out to you, we would like to ask if you could please update your address on our website so that we can reship your order? If not, we will cancel your order and refund the amount in full.

If you need any help or want more information about this, please reply back.

Thanks,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Replacement of TV Cabinet

Hi Homebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it.

I want the unit to be returned and replaced with a new one.

Please get back to me ASAP on this matter.

Thank you,

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