Subject: Arabic Language Test - Ahmed Abdulsalam hasan Alslwi
From: Ahmed Abdulsalam hasan Alslwi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Oct 2022 16:15:17 -0400

Foreign Language
Screening Test

Name

Ahmed
Abdulsalam hasan Alslwi    /  (+91) 6309141649
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

To:
[email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding order number

EHIKBAG-2001

which was supposed to have reached you by now. Unfortunately, the courier
company could not carry on with the required process as the address was wrong. I
would be grateful to you if you could send us the correct address with two
telephone numbers as to the person who we can contact while making the
delivery.

Another way of completing the order is by contacting the courier company whose
number is 9856214569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through

this experience with us.

Thanking you,

From Hellocompany,

Customer service representative

Ahmed.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding order number

EHIKBAG-2001 .

Thank you for contacting us about the damaged product you received. I am very
sorry this has happened and wish to make it right for you.

I am sending a replacement product, which I personally inspected for damage
before shipping.

I apologize for any inconvenience you may have experienced and hope that
you'll continue to do business with us in the future.

Thanking you,

From Hellocompany,

Customer service representative

Ahmed.