Subject: English Language Test - Nivesh Mohan Sinha
From: Nivesh Mohan Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 12:27:13 -0400

| | Foreign Language Screening Test

Name | Nivesh Mohan Sinha    /  (91) 8126677551    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
I am really sorry for the inconvenience.
Please grant us some time to check with the delivery agent, so that I can do the needful as soon as possible.

Thank You,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
As you have opted for open box deliver of your product so that is why it is not possible now. The product was absolutely fine at the time of deliver and installation as mentioned by you to our technicians.

Thank you,

| |