Subject: English Language Test - Komal Sinhmar
From: Komal Sinhmar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 10:15:27 -0400

| | Foreign Language Screening Test

Name | Komal Sinhmar     /  (91) 9991177468    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear,
Greetings,hope you are doing well.we want to inform you that the address  you provided us is not correct.please provide us the complete and accurate adress so that we can reach you as quickly as possible.
Thanks and regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear,
Greetings, hope you are doing well.we are so sorry for the inconvenience. We are sending our team and we assure you that this tv set will be replaced with the new one.if you have any other querie then please let us know.
Thanks and regards.

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