Subject: English Language Test - sadaf fatima
From: sadaf fatima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 09:11:10 -0400

Foreign Language
Screening Test

Name

sadaf
fatima    /  (+91) 8826477539    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello mam/sir

very good afternoon mam

you had been ordered a hand bag on this date12/12/2022 and we have already
dispached on that day.. but your address was not correct..

plz send your correct address as soon as possible..

thank you so much

have a good day

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
mam/sir

very good morning

yes you have placed an order from our company. and you are saying cabinet have
some scratches. we well catch you as soon as possible and we will replace that
from a new fresh peice.

Thank you so much

Have a good day