Subject: English Language Test - Amir Khan
From: Amir Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 06:28:16 -0400

| | Foreign Language Screening Test

Name | Amir Khan    /  (97587) 87956    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam
We are tried to reach at your address to give you yours ordered. Unfortunately Our delivery boy is unable to find your address. Please give me your address then we deliver your product.

Thank you

سيدي العزيز / مام
لقد حاولنا الوصول إلى عنوانك لإعطائك عنوانك الذي طلبته.  للأسف ، لم يتمكن موظف التوصيل لدينا من العثور على عنوانك.  من فضلك أعطني عنوانك وقمنا بتسليم منتجك.

شكرًا ك

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us.
I'm sorry for that Sir we will change your TV as soon as possible  and we will make up for the shortfall.

Homebox Team.

عزيزي عبد ،

أشكركم على الاتصال بنا.
أنا آسف لذلك سيدي ، سنغير تلفزيونك في أقرب وقت ممكن وسنعوض النقص.

فريق هوم بوكس.

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