Subject: English Language Test - Rajat Gupta
From: Rajat Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 04:01:46 -0400

| | Foreign Language Screening Test

Name | Rajat Gupta    /  (770) 3926016    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

I am Vikesh from babyshop.com, We are here to help with your query.

Kindly share your order details so that we can check the updates of your order.

As per order detail's you provided us, the delivery boy tried to deliver the product, but he was unable to do so.

Please check the delivery address you provided during the order.

Thanks, and regards

babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are very sorry for inconvenience that happened to you.
As you mentioned above (Scratches on TV Cabinet).
We will send our team ASAP to resolve your complaint.

You can also replace it with new stock that just got updated.

Thanks, and regards

Homebox Team.

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