Subject: English Language Test - Farha Sultana
From: Farha Sultana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 03:46:41 -0400

| | Foreign Language Screening Test

Name | Farha Sultana     /  (91) 8638455459    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi *****,

Its great to have you here, thank you for choosing us and shopping with babyshop.com.

We are glad to inform you that your order was placed on 20/09/2022 at 11am from our online store and we shipped the order and handed over the courier on 20/09/2022.

Please use the below mention link to track the parcel.

Here is the tracking link: ####%%%#%%%%%%%

Upon checking, our delivery partner tried to deliver your parcel at your doorstep however due to address mismatch he failed to deliver the parcel.

Could you please please confirm if the address is correct?
#######%%%

Please contact the delivery partner at ********** and feel free to guide the address and collect the parcel.

If you have any further issue please feel free to contact us back. Have a wonderful day and happy shopping with us.

Regards

xxxxxxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry to know that the Tv cabinet you have purchased have scratches.We apologise for the inconvenience caused to you.

We have strict quality check procedure in place that ensures that no defect escapes our eyes. However large number of orders this season, this product may slipped through.

I would request you to kindly share the pictures of the damages so that our quality team can verify it and make sure it never happen again.

I have made a note of your complaint and we will surely help you with the return or replacement as soon you will provide the pictures with us.

We are looking forward to your reply.

Regards

Homebox team.

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