Subject: English Language Test - shubham kumar
From: shubham kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 02:06:11 -0400

Foreign Language
Screening Test

Name

shubham
kumar    /  (110092) 6204588353
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
sir/ma'am

Thankyou for shopping with Babyshop.com .I am very pleased to informed you that

your order is placed and received by our courier partner very soon you will have
your order.  our courier team tried to reach you but could not reached to
you due to some incorrect information of your given address .If you kindly
provide us correct address we will try again to deliver your order as soon as
possible . I am going to provide you a link where you can easily upload your
correct address . we will looking forward to have you with us.for any further
issue please feel free to contact with us or you can also visit to https//:
babyshop.com .

Regards

SHUBHAM KUMAR

BABYSHOP.COM

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello sir,

We are really sorry that you faced these things . we will make sure you will not
face these kind of things in future . we are one of the leading home appliances
company in INDIA and we always make sure that our customer experience is always
delightful

and smooth. if you want to return/replace  the T.v cabinet it will be going
to replace by us . I just want you to give us a chance to make things better .
we will send a team to your respective house and replace your TV cabinet with
new one if you still have issue with the new one we will refund your money. in
3-5 working days . we are here to make your shopping experience always better .
we will looking forward to have you.

Regards

shubham kuma

HOMEBOX