Subject: English Language Test - Dipeksha Lakwal
From: Dipeksha Lakwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 14:15:10 -0400

| | Foreign Language Screening Test

Name | Dipeksha Lakwal    /  (+91) 9079861712    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Sorry for the inconvenience.

Your order has been dispatched from our end on the given target date but as per our courier your address is wrong so please provide the correct address so that we can dispatch your material ASAP.

We hope that you are understanding our case.

We are waiting for your valuable reply.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Sorry for the inconvenience.

We are requesting you to please sent back our faulty material so that we can check at our end and if it is possible to repair the material so we will repair it otherwise we will provide you the replacement.

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