Subject: English Language Test - Saman Tahir
From: Saman Tahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 09:54:52 -0400

Foreign Language
Screening Test

Name

Saman
Tahir    /  (110025) 9810421408    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for reaching out to us.

As, I have checked, your order of green colored hand bag has been shipped to our
courier partner 2 weeks ago and however, your delivery address was incorrect and
the order was shipped back.

I would request you to please recheck your delivery address on our online
shopping site and place your order again.

Also, I would like to provide you a gift voucher worth Rs 200 since you are our
valuable customer.

Happy shopping with babyshop.com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul!

Thank you for reaching out to us

Your satisfaction is our first priority and I am sorry to know that you have
received the cabinet which is not upto the mark and is damaged.

However, we do have certain policies when it comes to return of any product and
we will send a team within next 24 hours so that they will check the cabinet and
once the team provides the feedback, we will pick up the cabinet and will
initiate the refund.

It will take 3 - 5 business days to process the refund.

Thank you

Team Homebox