Subject: English Language Test - Talla Shailaja
From: Talla Shailaja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 06:23:16 -0400

Foreign Language
Screening Test

Name

Talla
Shailaja    /  (91) 9849876063    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good morning madad,

Im shailaja i understand your problem sorry for the inconvenience.

As per our records, on the same day order is shipped and handed over to courier,
the courier tried to deliver the order but  the provided address 16-176/1
is incorrect as per the courier.

please update the correct address, pincode flat number, and mobile number.

We will deliver your order within 2 to 3days after updating the address.

Thank you madam!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
morning abdul,

I am shailaja i understand your problem sorry for inconvenience ,

You order tv cabinet on 20 sep delivered on 31 sep , as per our records for the
future convince kindly provide the images of the cabinet, after sending the
images we will initiative the replacement or refund policy.

Thank you,