Subject: English Language Test - Divya Joshi
From: Divya Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 05:42:01 -0400

Foreign Language
Screening Test

Name

Divya
Joshi    /  (+91) 9711472372    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

From: [email-masked]

To: (customer’s email id)

Hi (customer’s name),

Thank you for getting in touch about the delivery of your order (order Id).

The order was shipped by us, and the courier tried to deliver the order to you,
but your address as per the courier was wrong.

Please use the below URL to update your address. (https://xyz.com)

Our team will look into this, and I'll be able to update you on the
delivery date by 5 pm today.

In the meantime, if there's anything else I can help you with, please let
me know.

Kind regards,

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

From:
homebox&gmail.com

To: (customer’s email id)

Hi (customer’s name),

Your return request has been accepted for the order (order Id).

The courier will pick up the originally delivered item and the replacement of
your order will be delivered in 2-3 days.

Thank you for shopping.

Regards,

Homebox Team