Subject: English Language Test - Sachin Yadav
From: Sachin Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 04:45:19 -0400

Foreign Language
Screening Test

Name

Sachin
Yadav    /  (91) 9899423563
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi,

Thanks for contacting us.

With reference to your mail, as we have checked with our delivery partner they
have tried to deliver the said product to you at your provided address but
unbale to deliver the same as the address is showing wrong.

We request you to kindly provide your exact location where you want this product
to be delivered.

We appreciate your understanding in this regard.

With Regards.

XXXXX

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Thanks for contacting us.

We regret the inconvenience casued to you. Please be informed that as per our
company policies once the product is dispatched and been installed we won't
be able to refund the amount, instead we will send the replacement for the
same.

We would like to inform you that we have raised the complaint as per your
request and would like to inform you that one of our representative will come to
your address to examine the damage so that we can process the replacement.

Note: Replacement will take 7-10 working days after field visit

We appreciate your understanding in this regard.

With Regards.

XXXXX