Subject: English Language Test - Ankit Kashyap
From: Ankit Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 04:10:34 -0400

| | Foreign Language Screening Test

Name | Ankit Kashyap    /  (+91) 9654681043    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]

From : babyshop.com

Sub : reply to non delivery of the order.

Respected Sir,

This email is in response to the email recieved by you on 4.10.2022.
This email is regarding order number xyz 123 Gucci handbag  which was supposed to have reached you by now. Unfortunately, the courier company could not carry on the required process as the address was wrong. I would be grateful if you could send us the correct address and a contact number of the person to who we can contact while making the delivery.
Another way to complete the delivery process is by contacting the courier company whose contact number is 9875263892 and providing them your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you have to go through this experience with us.

Thanking you,

Babyshop.com

Customer service representative
Ankit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : Abdul

From : Homebox team

Sub : Tv cabinet replacement

Respected Sir,

This email is in response to the email recieved by you on 4.10.2022.
This email is regarding order number 1257 ghjk Tv cabine. we are extremely sorry that you have to go through this experience with us.
You can either get it  replaced with a new one or you can get it returned and get your money back online . Please choose the necessary option by login onto our app or respond to this email with the required action needs to be taken .
Once again,  we regret any inconvenience it may have caused.

Thanking you,

Homebox team

Customer service representative

Ankit

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