Subject: English Language Test - Anuj Arora
From: Anuj Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 03:48:28 -0400

Foreign Language
Screening Test

Name

Anuj
Arora    /  (91) 9999855603    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi [Customer name],

As per your order , it  was shipped by us, and handed over to courier
company same day when the order was placed.

As per the courier service they tried to deliver  your order on the same
day but address given by you was wrong.

We deeply regret the inconvenience caused to you.

Now, we are trying to deliver it by tomorrow.

Thanks and regards

Anuj

Customer care executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

As per your e-mail you purchased a TV Cabinet from us last week, and our team
installed it this morning in your house. After our team left you noticed that
the cabinet has too many scratches on it.

As per the brand policies you are eligible to return the old TV cabinet and get
a new one from our side without any charges.

Thanks and regards,

Anuj Arora

Customer Service executive