Subject: English Language Test - Varun Sharma
From: Varun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 02:55:25 -0400

| | Foreign Language Screening Test

Name | Varun Sharma     /  (91) 8983179843    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir or Madam,

Good Day

Thanks for your email, I checked your order status with our courier partner and come to know that your address details were mentioned wrong in it. They tried to reach you through your mobile number also but were unable to connect you. Hence we are waiting for your response.

Please check and confirm your updated address and contact details, So I will forward this to our courier partner. You will receive this item within two days.

Thanks and Best Regards,

Varun Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

Good Day,

Thanks for your email, We are sorry for the inconvenience you had with this order.

I have forwarded your issue to our team, they will visit you within three working days and will inspect and replace the unit.

Please let us know if you have any queries or need any further assistance.

Thanks and Best Regards,
Varun Sharma
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