Subject: English Language Test - Simerjeet Singh
From: Simerjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 02:22:58 -0400

Foreign Language
Screening Test

Name

Simerjeet
Singh    /  (242001) 6394064462
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

1 we will
ask about the order number and details of the order

than we will track that order on our website

then we will match the details of our customer and the details on our
desktop/website

Then we will tell to our customer that the delivery address you provided us is
the wrong address , and the address mentioned in the delivery address is
different ,

So now if you want to change the address of shipment you have to cancel the
current order and re order it

Hope this call is helpfull to you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
Morning Sir,

Thank you for your query,

Since we have delivered your order last week and it was installed in the morning
by our team ,

so can you please share us the current pictures of the TV and also the rest of
the details

we will see what we can offer you from our side

Thanks and regards