Subject: Arabic Language Test - FAISAL NAZIR
From: FAISAL NAZIR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 12:29:58 -0400

| | Foreign Language Screening Test

Name | FAISAL NAZIR    /  (011) 9818697294    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ma'am

I can understand your concern about the delivery of the product. But I would like to inform you that our delivery man went to your address and he found out that the given address was incorrect. That's why the product was not able to deliver. So I request you to kindly look again at the address, correct it and update us on the website. We will send it again as early as possible.
Thanks for shopping with us.
Always at your service.
Jonas
customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir

We received your complaint about the searches on the tv cabinet. This usually doesn't happen in our very professional services. But there might have been some mistakes, or it got scratched while delivering and setting. Our team member will be at your home soon to fix or replace it, or if you want, we can send you the money back. But I request you to replace it and stay connected to us like a family.

Thanking you
Yours sincerely

Ali
customer care executive

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