Subject: English Language Test - Miss Bharti
From: Miss Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 12:02:11 -0400

Foreign Language
Screening Test

Name

Miss
Bharti    /  (+91) 9354012563    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Bharti,

Hope you are doing well.

Thanks for reaching out to us with your concern.

we apologize for the inconvenience caused to you.

We completely understand your concern about not having the desired online
ordering experience with us. Upon checking the details, we have found that you
purchased a handbag through our website babyshop.com on 21st Sep 2022, worth INR
1249, and paid the amount via credit card.

As you have raised the concern that you have not received your parcel till now,
we have checked with our courier partner and they have informed us that they
transited the parcel on the same day (21st September 2022) and updated the
status as undelivered due to the wrong address. We regret to inform you that the
delivery partner and our support team tried to reach you at the time of delivery
but you were unresponsive at that moment.

Further, we would like to inform you that we have initiated the refund into the
source account worth INR 1249. It will be reflected in your source account
within 5-7 working days.

Regards,

Babyshop.com team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you are doing well.

Thanks for reaching out to us with your concern.

We deeply regret the inconvenience that has been caused to you.

With regards to your concern, we looked into your concern and checked the
details, and found that you ordered a TV cabinet on 26th Sep 2022, worth INR
11,999, and paid the amount via debit card, and today(4th oct 2022) our homebox
team installed it in your house.

As per the complaint you have raised that the cabinet has too many scratches,
you want to return it or replace it. So, we would like to offer you a
replacement first, and the cabinet will be replaced within 48 hours. If you
still do not like the same, we will initiate the full refund into the source
account.

Thanks for your cooperation.

Regards,

Homebox team