Subject: Arabic Language Test - Firoz Momin
From: Firoz Momin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 05:17:51 -0400

Foreign Language
Screening Test

Name

Firoz
Momin     /  (+91) 8888145004    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear User,

Thank you for contacting us.

Your order is been shipped from our side and waiting to delivered.

But it seems your shiping address is not currect.

Kindly give us your correct address, we will forward the same address to the
courier company they will deliver your order.

Regards,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
User,

Thank you for contacting us.

Please check the exchange or return policy.

Kindly initiate the exchange process, we would be very happy to help you in this
regard.

Regards,