Subject: English Language Test - Shivam Tandon
From: Shivam Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Oct 2022 04:14:16 -0400

| | Foreign Language Screening Test

Name | Shivam Tandon    /  (282003) 8941018944    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Valued Customer,

This is with refrence to-
Name-Hand Bags
Order ID-476-5784773-4034760
Date of Shipment- 20.09.2022
Courier Name- FedEx

Thankyou for reaching out to us.We would like to inform that our courier partner tried to deliver your shipment but got no response from your end because the
address mentioned is incorrect.

Furthurmore,we would request you to share the correct address and alternative mobile number so that courier partner can deliver the shipment as per your convenience.

Do let us know if you have any issue or query.

Regards
Shivam
BabyShop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Dear Customer,

First of all please accept our sincere apologies for the inconvenience caused to you.Furthurmore, we would request you to share the images of the concerned
Tv Cabinet part which contain scratches so that we can share the images of it with our product and packaging department.

After receiving the product images we will initiate the return or replacement of your product as the case maybe.

In future we will make sure that you receive your product in original condition and without any scratches.

Rest assured we are 100% committed towards our customers to serve them with our best products and services thereafter.

Regards
Homebox Team

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